Jollibet Responsible Gaming – Keeping Play Fun and Safe
At Jollibet, we believe that gaming should always be an enjoyable and controlled activity for every Filipino player. We are committed to providing tools, information, and support so that you can make informed decisions about how you play. Our responsible gaming programme covers deposit limits, session reminders, self-exclusion options, and access to professional support services. If you ever feel that gaming is becoming a concern, our FAQ page has quick answers, and our support team is always ready to help.
Tools We Provide to Help You Stay in Control
Every Jollibet account comes with built-in controls that put you in charge of your gaming activity at all times.
Deposit Limits
Set a daily, weekly, or monthly deposit cap in Philippine pesos directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours, giving you a built-in cooling-off period. This tool is especially useful for players who want to keep their spending predictable and within a personal budget. Lowering your limit is always instant, while raising it requires a short waiting period to prevent impulsive decisions. All limit changes are logged in your account history so you can review your spending patterns at any time.
Session Reminders
Choose how long you want each gaming session to last, and Jollibet will send you a clear on-screen reminder when that time is up. Session reminders help you stay aware of how much time you are spending on the platform, which is one of the most effective ways to keep gaming recreational rather than compulsive. You can set reminders as short as 30 minutes or as long as several hours depending on your preference. The reminder does not force you to stop, but it gives you a conscious moment to decide whether to continue or take a break. Many Filipino players find that a simple time check is all they need to keep their gaming balanced and enjoyable.
Self-Exclusion
If you feel you need a longer break from gaming, our self-exclusion tool lets you temporarily or permanently close your Jollibet account. You can choose a cooling-off period of 24 hours, 7 days, 30 days, or a longer self-exclusion of up to 12 months. During any self-exclusion period, you will not be able to log in, deposit, or place bets, and all marketing communications will be suspended. Permanent self-exclusion is also available for players who decide they no longer wish to use the platform at all. We take self-exclusion requests seriously and process them promptly to ensure your protection is in place as quickly as possible.
Activity History
Your full gaming and transaction history is available in your account dashboard at any time, giving you a clear picture of how much time and money you have spent on the platform. Reviewing your activity regularly is one of the simplest and most effective responsible gaming habits you can build. The history log shows deposits, withdrawals, game sessions, and bet amounts all in Philippine pesos so there are no surprises. You can filter by date range to see weekly or monthly summaries that make it easy to spot any changes in your gaming behaviour. Transparency in your own activity is the first step toward staying in control.
Recognising When Gaming Stops Being Fun
Gaming is meant to be a form of entertainment, and for the vast majority of Filipino players it stays exactly that. However, it is important to be aware of the signs that gaming may be becoming a problem so that you can take action early. At Jollibet, we encourage every player to check in with themselves regularly and to reach out for help without hesitation if something feels off.
Some common warning signs to watch out for include spending more money than you planned, chasing losses by placing larger bets to try to win back what you have lost, feeling irritable or anxious when you are not playing, neglecting work, family, or social commitments because of gaming, and borrowing money to fund your gaming activity. If any of these patterns sound familiar, it is a good idea to use our self-exclusion or deposit limit tools right away and to speak with a professional support service.
Remember that problem gaming can affect anyone regardless of age, income, or experience level, and seeking help is a sign of strength, not weakness. The sooner you reach out, the easier it is to regain a healthy relationship with gaming and with your finances.
Support Resources Available to Filipino Players
If you or someone you know is struggling with problem gaming, there are professional support services available in the Philippines that can provide confidential advice and assistance. The National Council on Problem Gambling Philippines offers free counselling and helpline services for individuals and families affected by gambling-related issues. You can also speak directly with our Jollibet support team, who are trained to listen without judgement and to connect you with the right resources.
We strongly encourage players to make use of these services early rather than waiting until a problem becomes severe. Our support team can also help you activate any of the responsible gaming tools on your account, including deposit limits, session reminders, and self-exclusion, quickly and without any complicated process. Your wellbeing is more important to us than your activity on the platform, and we will always prioritise your safety over commercial considerations.
Contact our support team at: [email protected]
For urgent help, please also reach out to a local mental health or problem gaming helpline in the Philippines.
Protecting Minors – Under-18s Are Not Permitted
Jollibet strictly prohibits anyone under the age of 18 from registering or using the platform in any capacity. During the registration process, all players are required to confirm their age, and we conduct identity verification checks to ensure compliance with this requirement. If we discover that a minor has accessed the platform, the account will be closed immediately and any funds will be handled in accordance with applicable Philippine law. We urge parents and guardians to make use of parental control software on shared devices to prevent underage access to gaming platforms. Keeping gaming away from minors is a shared responsibility, and Jollibet takes its part in that responsibility very seriously.
Play Smart, Play Safe with Jollibet
Gaming is best when it stays fun. Set your limits, know the signs, and reach out whenever you need support. Our team is here for every Filipino player.